Press the * button to silence and acknowledge the trouble condition.
I’m moving soon. What happens to my alarm monitoring service?
We offer flexible move options to fit our customers' needs. Find the option that works best for you:
- Transfer your service to your new home by taking advantage of our Relocation Program.
- Arrange for the incoming home owner to take over your current system and contract.
- Transfer your contract to someone else. (See below.)
- Cancel your contract by paying off a negotiated portion of your remaining balance.
- Contact us at (800) 448-5697 or (410) 875-2126 for more information.
I’m selling my house. How do I transfer billing to the new owner?
You will need to set up a New Owner Agreement. Please contact us at (800) 448-5697 or (410) 875-2126 for more information.
Can a friend or family member take over my account at another location?
Yes, but certain requirements must be met by the new alarm owners. Please contact us at (800) 448-5697 or (410) 875-2126 to see if the new home security alarm owners are qualified.
I won’t have a traditional phone line at my new house. Can I still transfer my service?
Yes, in most cases you can still have service without needing a traditional phone line. We use the latest monitoring technology and equipment that can meet your needs. Contact us at (800) 448-5697 or (410) 875-2126 and ask for more information about our Alarm.com security systems.
Can I move my current equipment into my new house?
Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact us at (800) 448-5697 or (410) 875-2126.
Do I need an alarm permit where I live?
Possibly. Some cities and jurisdictions require home/ business owners to have an alarm permit before they will send emergency personnel to your home. In some areas, it is unlawful to have monitoring service without first having a permit, which could result in fines up to $500 per dispatch. To determine if your city requires a permit, contact us at (800) 448-5697 or (410) 875-2126 or your local city hall or county office.
How can I get one?
Contact us at (800) 448-5697 or (410) 875-2126, oryour local city hall or county office will have the forms you can use to apply for your alarm permit.
New Monitoring Service
How can I sign up to get a WSC/ACM alarm system?
It's never been easier to sign up for a security system for your home or business. Either call us directly at (800) 448-5697 or (410) 875-2126 or email us.
How do I sign up to add another security system at a different location?
First, we’ll verify if your additional location is in our service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call us at (800) 448-5697 or (410) 875-2126 for additional information and to set up your additional home or business security system monitoring service.
I’m an existing customer, how can I refer a friend or family member?
Please contact us at (800) 448-5697 or (410) 875-2126. Be sure to ask about Referral Program!
Can I get additional equipment for my system?
Yes. Additional equipment can be purchased from your Technician at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).
Does my home have to be prewired for an alarm system?
No. Our Installers can install wireless security systems to meet your needs.
What happens if I have an existing non-Westminster Security Company or Alarm Company of Maryland system in my house?
We can usually can reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company.
Can I save money on my homeowners insurance by having an alarm system?
Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.
How does alarm monitoring work?
When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm's sensors is triggered by an event such as a break-in or environmental hazard, your alarm signals the Central Alarm Monitoring Station. A highly trained Central Station Operator will activate emergency procedures, which include contacting you and dispatching emergency services.
Changing Phone Service Providers
I’m thinking about switching my phone service. Will my alarm still communicate?
Your alarm needs a way to communicate with our monitoring center. If you’re thinking about switching, the best bet is to call us at (800) 448-5697 or (410) 875-2126 to discuss your options. We want you to be fully informed before you make the switch.
How can my alarm communicate when I have VoIP or cellular phone service?
The technology of today offers a variety of options for your alarm to communicate. You can keep your landline just for your alarm system or we can add a wireless communicator to your panel to send signals wirelessly.
So, when you start thinking about switching, give us a call at (800) 448-5697 or (410) 875-2126 first.
How can I prevent false alarms?
False alarms cost you and the local authority’s money. And after enough false calls, police may begin ignoring your alarms. Protect your home, and save money and resources, by following the checklist below:
- Always keep your emergency contact list up-to-date.
- Secure all doors and windows before arming your system.
- Consider who should have access to your home. Make sure they know your code and how to use the alarm.
- Pets can set off motion detectors, call us when you first get pets.
- Don’t relocate motion detectors near vents.
- Be sure to replace your batteries—check your manufacturer’s instructions for how often.
- Call us before you remodel.
- Cover your smoke detectors during construction, building repairs, and major cleaning.
- Test and inspect your system every month.
- Call us at (800) 448-5697 or (410) 875-2126 if you think your alarm is not working at its best.